Training & education
I offer a range of training options to suit different audiences and maturity levels.
Building awareness and buy-in is an important first step to get started. I provide a range of training options to build confidence in Journey Management as an approach.
Journey Management 101 - 1 hour
An introduction to Journey Management covering how this adds value, the benefits over traditional product and customer experience work, key concepts and a walkthrough of how this works in practice to bring this to life. This is useful for general knowledge building.Â
Journey Management deep dive, tailored to your business - 4 hours
A deeper dive into Journey Management… We will cover an introduction to Journey management, followed by a workshop to really understand your context and bring to life how Journey Management can be applied in your setting help you achieve your innovation goals.Â
Executive introduction - 1 hour
For CX and Product leaders looking to secure buy-in from leadership, I help you craft and deliver a compelling introduction to leadership.
Embedding Continuous Discovery within Journey Management (2 hours)
Continuous Discovery is a fantastic method to build products based on high impact customer insight. And it works exceptionally well with Journey Management!
In this session we look at how you can embed continuous discovery into your Journey Management practice to embed the voice of the customer in your product practice.